Applying Cisco Specialized Business Value Analysis Skills

IT industry sales and services professionals encounter customers who accept that major changes in business models, operating processes or technology use may be required to greatly improve results. This course provides training on frameworks and techniques useful for diagnosing customer pain points and opportunities, defining solutions to these challenges and gaining customer buy-in for adoption on a broad scale.

This training covers topics such as:

Identifying customer strategies, competitive position and history with IT-enabled change.

Depicting key elements of a customer's strategy and business model.  

Discovering and conveying an understanding of customer pain points and opportunities, as a way to enhance credibility.

Describing the business relevance of Cisco Architectures and Smart Solutions.

Refining customer needs and creating high-level, business-focused IT solution designs.

Preparing a business case that shows investment, costs, benefits and risks.

Composing an initiative / project roadmap and describe key success factors.

Demonstrating how Cisco products, solutions and services provide unique value, in context of the architecture lifecycle and Cisco Customer Conversation Framework.

The course prepares professionals for the Applying Cisco Specialized Business Value Analysis Skills exam (#820-421). A passing score on this exam is a requirement for earning the Cisco Business Value Specialist and Cisco Certified Business Value Practitioner designations.