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PCA

Cisco Prime Collaboration Assurance

Schedule Now
2
Days
$2 000.00

The Cisco Prime Collaboration Assurance course teaches students how to effectively use the Cisco Prime Collaboration product Assurance and Cisco 1040 Sensors to manage Cisco Unified Communications.

The focus of the course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance (PCA) functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams and completed calls. Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. It provides alerts and reports on service quality by monitoring active call streams and completed calls.

This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully use Cisco Prime Collaboration Assurance.

Course Details: 

Upon completion of this course, you should be able to:
Describe what is meant by the term unified communications
Discuss the network management needs and challenges of unified communications
Describe the Cisco products for managing the Cisco Unified Communications systems
Understand the various service quality metrics and terminology for unified communications
Effectively use Cisco Prime Collaboration Assurance to:

Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments

View IP phones, devices, and logical and physical connectivity

View alerts and events on the managed devices and run diagnostic procedures

View service quality alerts and run diagnostic procedures

Run diagnostic tests and reports on applications, network devices, and phones

Automatically notify personnel of alerts and events

Evaluate deployments and service provisioning with batch testing
Effectively use Cisco Prime Collaboration Assurance to:

Manage and configure Cisco 1040 Sensors

Collect and analyze voice-quality measurements through a combination of CDR records, Cisco Voice Transmission Quality metrics from Cisco IP phones, Cisco 1040 Sensors, and Network Analysis Modules version 4.0 and above

Alert network support personnel to poor service quality conditions

Recommended For: 

This course is designed for Cisco Unified Communications administrators who will be monitoring Cisco Unified Communications infrastructure devices using Cisco Prime Collaboration Assurance. System administrators who manage the Cisco PCA server and prepare the network devices for network management services should also take the class. The primary audience for this course includes:
Cisco Unified Communications administrators
Network administrators
Cisco Prime Collaboration system administrators
Cisco Unified Communications system integrators, professional services, and consultants

Prerequisites: 

Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on)
Internet web browser usability knowledge
TCP/IP networking
Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service-level agreements [SLAs])
Basic understanding of Cisco Unified Communications architecture
Basic Cisco Unified Communications Manager administration

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