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Cisco TelePresence Trouble Shooting Training

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5
Days
$3 750.00

The Cisco TelePresence Trouble Shooting Training version 1.0 instructor-led course provides students with the ability to troubleshoot issues ranging from configuration errors to complex infrastructure issues. This course gives students a detailed understanding of what is happening at a low level and the skills to be able to identify the likely causes of errors and resolve them.

The course also recognizes that in many installations the engineer does not have access to all parts of the telepresence network and thus will show students how to build up evidence of problems in order to demonstrate it to other departments and to the Cisco Technical Assistance Center (TAC).

Course Details: 

Locate and interpret diagnostic information related to registration, calls, call quality, and provisioning on infrastructure devices including the Cisco VCS, Cisco Unified Communications Manager (UCM), and Cisco TelePresence Management Suite (TMS)
Obtain and display IP traces; display logs on Cisco C Series Codecs and the Cisco VCS; capture, display, and interpret Session Initiation Protocol (SIP), H.320, H.323, and Interworking Calls logs on Cisco TelePresence devices; identify and troubleshoot faults in the call setup process; and trace and interpret messages involved in connecting a provisioned endpoint
Describe symptoms of faults and good fault-prevention methods and use Cisco TMS to identify reliability patterns
Describe how Cisco TMS communicates with other infrastructure devices and troubleshoot faults within Cisco TMS itself
Troubleshoot issues related to firewalls and clustering on Cisco TelePresence infrastructure devices and configure relevant Service Records (SRV Records) for Domain Name System (DNS)
Describe the effect of network settings on the telepresence experience
Communicate effectively with Cisco Technical Assistance Center (TAC) and with the Cisco Global Licensing Operations (GLO) team
Resolve multiple faults in a preconfigured network

Recommended For: 

This course is designed for engineers who are responsible for installing, configuring, and maintaining devices in a telepresence network. The primary audience for this course includes:
Customer support professionals who provide second- and third-level support rather than first-level helpdesk support
Partner technical professionals

Prerequisites: 

Cisco TelePresence Support and Operations Training (TSOT)
Cisco TelePresence Installation and Configuration Training (TICT) or Cisco Implementing Advanced TelePresence Video Solutions Part 1 and 2 (PAIATVS1 and 2), or equivalent knowledge and experience
Networking knowledge, including IPv4 addressing, Open Standards Institute (OSI) 7-layer model, uses of switches and routers, Dynamic Host Configuration Protocol (DHCP), cabling, and DNS

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