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UCCXD

Deploying Cisco Unified Contact Center Express

Schedule Now
5
Days
Hands-On
$3 495.00

The 5-day UCCXD course provides knowledge and hands-on deployment experience for Cisco Unified Contact Center Express and Cisco Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.

Course Details: 

Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
Install or discuss all CRS components, servers and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified Contact Center Express features and capabilities
Deploy and use Agent and Supervisor Desktop software
Deploy Outbound Preview Dialer for Unified CCX
Troubleshoot installations and workflows

Recommended For: 

Cisco Channel Partner / Reseller
Cisco Customer
Cisco Employee

Prerequisites: 

Understand Internetworking Fundamentals
Basic IP telephony concepts
Cisco Unified Communications Manager deployments
Cisco IP Phones
Cisco IP Communicator
Contact Center Operations
Microsoft Windows 2000, 2003, XP, MS SQL 200, and MSDE Databases

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