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MacSvcOS

OS X Troubleshooting for Technicians

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2
Days
Hands-On
$1 300.00

This 2-day, hands-on, leader-led class complements the Apple Certified Macintosh Technician (ACMT) class, and provides an intensive, in-depth exploration of troubleshooting OS X and isolating a hardware issue. This class is specifically geared towards Apple Authorized Service Providers (AASP) and Apple Self-Supporting organizations, and is designed to give you the best methods for effectively supporting users of OS X systems. The class is a combination of lectures and hands-on, case-study exercises that provide practical real-world experience.

Please note that this class is NOT an introduction to OS X. You arere expected to have hands-on experience with OS X for a minimum of 1-3 months prior to attending this class. We are happy to discuss this prerequisite with you via phone or email prior to registration.

Full hardware service certification requires passing two (2) certification exams, hardware and OS X. If you would like to take both exams during this class, please call in advance to register. It is recommended that you attend the Apple Certified Macintosh Technician course in conjunction with this class.

ACMT certification by itself does not authorize a technician to perform repairs on Apple products. Information on becoming authorized for servicing Apple products can be found at:

http://apple.com/support/programs/

Course Details: 

Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and laptop Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware. (The ACMT certification does NOT cover iOS device repair.)

Recommended For: 

Service technicians who support OS X customers
Technical support personnel
Teachers and technology specialists who manage classroom networks or computer labs
Apple channel customers

Prerequisites: 

Students should have a minimum of 1-3 months of hands-on experience with OS X.