
The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.
Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
Practice maintenance procedures and fault resolution in switching-based environments
Practice maintenance procedures and fault resolution in routing-based environments
Practice maintenance procedures and fault resolution in a secure infrastructure
Troubleshoot and maintain integrated, complex enterprise networks
This course is designed for Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians.
CCNA is recommended as well as practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment.
It is also recommended that Knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge.