Systems Engineers and Account Managers Leveraging Extraordinary Social Skills

Internal Skills:

For optimal and long term success, Cisco System's SE's and AM's, however the team may be configured, must provide for their customers a seamless presence in serving client needs. If the SE and AM have not taken the time to develop the social skills and capabilities (Emotional Intelligence, EQ), of their mini team, that team, however permanent or temporary, loses the opportunity to best meet, need and serve customers with the most effective strategy for providing Cisco Solutions. It is not uncharacteristic for AM's and SE's to even be at odds about each other's contribution to the team and the value what their partner brings to the table. Anybody can buy product; but its relationships that sell, and a cohesive, seamless relationship between AM and SE inspires confidence and establishes credibility with any customer.

The first application of this fast paced module will provide the strategic teams with enhanced social skills in Emotional Intelligence (EQ) and Psychological Type (MBTI) to best prepare themselves as a SEAMLESS team, to enjoy their working relationships and to better understand the motivation of their customer and their needs.

External Skills:

As highly profiled professionals, participants apply their learning of EQ, MBTI, Listening, Presentation and Q & A skills as a SEAMLESS Team creating successful partnerships. (AMs can use learnings with multiple SEs)