
The Supporting Cisco Service Provider IP NGN Operations (SSPO) Version 1.0 course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks.
The course is also intended to help prepare students for the CCNA: SP Operations certification exam. Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.
Describe the various NMS tools available to monitor networks and network devices
Implement incident (event) management procedures
Demonstrate fault management procedures
Describe the configuration management process
Demonstrate change management procedures
Identify performance management procedures
Service provider network operations center (NOC) Personnel
Service Provider Engineers
Service Provider Partners
Operations process knowledge, represented by eTOM and/or ITIL training or recommendations
Troubleshooting methodology knowledge or experience as applied to IP network environments
UNIX and/or Linux operating system experience or general familiarity