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TSOT

Cisco TelePresence Support and Operations Training

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5
Days
$3 750.00

The Cisco TelePresence Support and Operations Training Version 1.1 instructor led course is for Cisco TelePresence helpdesk technicians.

The course focuses on the skills required for first level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.

Please note this class is only available for private, onsite delivery. To attend an open enrollment course, please attend the TEPF, TMSF, and TCONF courses to learn the equivalent knowledge and topics.

Course Details: 

Operate, install, configure, maintain, and troubleshoot Cisco TelePresence System Integrator C Series and related endpoints, including Cisco TelePresence EX, MX, and SX Series
Schedule and manage multipoint conferences using Cisco TelePresence MCU
Schedule, manage, maintain, and troubleshoot endpoints using Cisco TMS
Describe the purpose of Cisco TelePresence infrastructure devices and their role within telepresence infrastructure; describe the H.323, Session Initiatio  Protocol (SIP), and Telepresence Interoperability Protocol (TIP) protocols; and define terms used in telepresence
Use the Cisco TelePresence Video Communication Server (VCS) to track calls and aid troubleshooting
Describe the differences between Cisco TelePresence MCU products and the differences between the Cisco TelePresence System Codec C Series, Cisco TelePresence MXP Series, and Cisco TelePresence System endpoints
Make calls between an IP phone registered to a preconfigured Cisco Unified
Communications Manager (Cisco UCM) and a telepresence endpoint registered to a preconfigured Cisco VCS
Configure Cisco TelePresence Conductor to set up a Rendezvous conference
Operate the Cisco TelePresence Content Server (TCS)

Recommended For: 

This course is designed for helpdesk and support technicians supporting Cisco TelePresence:
Enterprise helpdesk technicians
Cisco TelePresence partner helpdesk technicians
Telepresence engineers who are new to Cisco TelePresence

Prerequisites: 

There are no prerequisites for this course, but computer networking knowledge is recommended.

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